Dispute a Charge
Report an unauthorized or unrecognized charge.
If a charge on your statement from Commerce Beacon was not authorized, or you do not recognize it, send us the details below. We review every report and reply within one business day. You can also email hello@commercebeacon.com directly.
What happens next
- We confirm receipt by email and give you a reference number.
- We match the charge against our billing records.
- If the charge was not authorized, we reverse it and confirm in writing.
- If it was authorized, we send you the record of what it was for.
Never send a full card number
We only need the last four digits. Do not include a full card number, CVV, or bank login anywhere in this form — we do not store them and we will never ask for them.
Charges from our products may appear on your statement under a product name rather than "Commerce Beacon". Copy the description exactly as it appears so we can trace it.